Customer & Partner Success Engineer
Ever tried convincing an engineer to change the way they work?
It’s not for the faint of heart.
Our AI-powered software is transforming the energy industry - but only if our customers actually master it.
And that’s where you come in.
- Locations
- eDrilling
We create innovative software for a better world
eDrilling is an energy-tech company driving the digital and sustainable transformation of the energy industry with a cutting-edge software portfolio. For over 30 years, we've been at the forefront of technology, and now, as a “30-year-old startup,” we’re embracing our next big transition.
Our core may be rooted in the world of drilling, but our vision extends far beyond oil and gas. With new opportunities emerging, we're expanding our technologies to support the clean and sustainable energy transition, using AI to drive profitability while powering the future.
As we pioneer the shift from oil and gas to clean energy, we are energized by the journey ahead. With projects like our AI Drilling Agent, Ida, and the launch of our first CCUS product, the foundation we've built over the past decades is propelling us into the next era of energy innovation.
This is just the beginning.
A long history of innovation
What our customers tell us
- % increase in drilling efficiency. Including getting rid of unnecessary downtime, and 50% faster tripping
- hazardous incidents, nor any technincal sidetracks
- % reduction in operational CO2 emissions. Savings from being able to utilize legacy systems and equipment comes on top
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The challenge
We're a pretty small (still), and committed team, on a mission to build and provide the most valuable, highest quality and safest AI software for the energy industry. Software that just works and helps engineers do their job better.
Our key challenge now is making sure our customers and partners don’t just use our solutions, but truly integrate them into their daily operations. We’re helping a traditionally consultant-heavy industry become software-first, and that shift requires technical expertise, patience, and a laser focus on customer success.
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Your mission
Make our software the go-to standard and not just another tool on the shelf.
You'll ensure customers and partners don’t just install our software but master it. From onboarding and integration to long-term adoption, you’ll drive real, measurable impact.
Working closely with engineering, sales, and leadership, you’ll lead training, solve technical challenges, and shape how customers engage with our AI-powered solutions.
Meet our Energy AI Agents
Our objective is to build AI agents that will revolutionize workflows, transcending the incremental improvements of traditional SaaS models. Designed for specific tasks, our AI agents automate processes entirely, delivering transformative solutions rather than simple tools.
Unlike conventional platforms, these agents are proactive, offering suggestions before they're requested and seamlessly working across applications. They learn and improve over time by analyzing user behavior, recognizing patterns, and understanding intent. By reimagining workflows, these vertical AI agents unlock new possibilities, combining precision and adaptability to drive innovation and efficiency.
Let us introduce you to two of our agents 👇🏼
Hi, I´m Ida 👋🏼
I’m here to help keep drilling operations smooth, safe, and efficient. Think of me as a co-pilot for the drilling engineer.
I analyze massive amounts of data, predict potential risks, and suggest ways to optimize the process. I help engineers make better, faster decisions, so they can drill more safely and efficiently, avoiding costly mistakes before they happen.
.. and I'm Nora 👋🏼
My job is to keep wells safe and reliable. I continuously monitor well conditions, checking for any signs of instability or potential failures. If something looks off, I alert the team so they can fix it before it turns into a bigger problem.
By helping operators stay ahead of risks, I reduce downtime, extend the life of wells, and make sure everything runs as safely as possible.
Both Ida and Nora are built to take the guesswork out of critical decisions, and in this role, you’ll help customers fully integrate them into their daily work.
Here's something of what awaits you
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This is a brand-new role, and you’ll define how we onboard, support, and ensure long-term success for our partners and customers.
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Our software is transforming energy operations, and you’ll play a key role in making sure customers integrate and apply it effectively in their workflows.
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You’ll help major energy companies transition from traditional, consultant-heavy workflows to AI-powered decision-making, guiding them through the shift.
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This isn’t a desk job. You’ll travel to customer sites, lead training sessions, troubleshoot issues, and ensure our technology is delivering real-world value.
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eDrilling is expanding fast, and this is a chance to influence how we work with customers while building a function that doesn’t yet exist.
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To me, we are a startup, built on an amazing 30 year old, rock-solid foundation. Which gives us a head start, and all the tools needed to succeed
Jie Cao
CTO
What you’ll do
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Get customers and partners up and running, guiding them through setup and ensuring they feel confident using our solutions from day one.
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Develop clear, repeatable onboarding and training methods, document best practices, and create materials that make adoption smooth and scalable.
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Track how customers use our technology, provide support where needed, and ensure they’re seeing real value in their daily workflows.
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Help customers understand how our software fits into their operations, contribute to Proof of Concept projects, and highlight the real-world impact of our solutions.
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Be our customers trusted advisor, offering ongoing support, answering key questions, and staying ahead of their challenges to drive long-term engagement.
Who you are
This role blends technical expertise, customer interaction, and problem-solving. If you recognize yourself in the points below, chances are you’d thrive as our next Customer & Partner Success Engineer.
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You have experience in oil, gas, or energy operations, or you understand the challenges engineers face in the field. Your industry experience helps you connect with customers, understand their workflows, and speak their language.
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You love getting into the details - whether it’s AI, physics-based modeling, or complex software integrations. You’re the kind of person who enjoys figuring things out and making them easier for others to understand.
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Helping customers succeed drives you. You enjoy solving problems, guiding users through new tools, and ensuring they get real value from the software.
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You’re comfortable figuring things out as you go - creating structure where needed, adapting quickly, and keeping momentum in a fast-changing environment.
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You understand that customer success doesn’t stop at support, it’s also about driving adoption, retention, and business impact. You spot opportunities where customers can get even more value from the software and work closely with sales to turn insights into upsell and expansion opportunities.
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It’s exciting. I’m excited. As the saying goes, the best is yet to come. Watch this space.
Caroline Vorpenes
CEO
Life @ eDrilling
For over 30 years, we've been at the forefront of innovation, but now, we’re entering a new era. Each day brings new opportunities to make energy operations smarter, safer, and more sustainable.
The future of energy operations isn’t just a vision we discuss, it’s a reality we’re actively shaping. And with your help, it’s a journey we can continue to drive forward together.
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At eDrilling, diversity is our edge, driving creativity, better decisions, and ultimately, stronger results. It’s not just part of who we are - it’s why we succeed.
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Our work goes beyond cutting-edge technologies like AI, machine learning, and digital twins. It's about solving real challenges. Whether it’s reducing carbon emissions, enhancing safety, or improving efficiency, our technology serves a greater purpose: creating a tangible, positive impact for our customers and the planet.
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True progress doesn’t happen in isolation. That’s why collaboration is central to everything we do. Whether you're brainstorming with colleagues or partnering with customers, you’ll find a culture of openness, where every idea is valued and innovation thrives through teamwork.
Ready to be part of something extraordinary?
Then let’s get to work and shape the future together.
📌 FAQ - what you need to know
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Nope, this role is about customer success, not just support. Your focus will be on helping customers adopt and integrate IDA and our other software solutions. Instead of just answering support requests, you’ll be leading onboarding, training, and long-term engagement to ensure customers get the most out of our technology.
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You don’t need to be a software developer, but you should be comfortable working with advanced technology and eager to understand how our AI-driven solutions work. Our software combines AI, physics-based modeling, and automation, so curiosity and a willingness to learn are key. You’ll need to grasp technical concepts and be able to explain them clearly to customers.
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A lot. You’ll be the go-to person for customers and partners, guiding them through setup, training, and adoption, and making sure they see real impact from our solutions in their daily operations.
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Not directly, but you’ll play a key role in technical sales and Proof of Concept (PoC) projects. You’ll work closely with the sales team, providing technical expertise and demonstrating how our software solves real-world challenges. You’ll also help identify upsell opportunities where customers can expand their use of our solutions.
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Expect some travel, primarily to Houston and Italy, where many of our key customers are based. You’ll be on-site for training, onboarding, and integration support to ensure successful adoption.
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The role is hybrid - while you’ll have flexibility, some on-site work with customers and collaboration with the team will be required.
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Success is measured by customer adoption, retention, and satisfaction. When customers fully integrate our software into their daily operations, rely on it for decision-making, and expand their usage, you’ll know you’re making an impact.
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Yes! This is a new role, and you’ll have the opportunity to define best practices, build processes, and shape how we engage with customers long-term.
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Right now, you're looking at a role that puts you at the heart of customer engagement, technical adoption, and commercial growth, but where you take it next is up to you. Whether you see yourself growing into Customer Success leadership, Technical Sales, or even Product Management, this role gives you the experience to shape your own path. It all depends on what excites you most and where you want to go next.
